Shipping

Shipping to MOST locations in Canada on orders with a sub-total over $99 is free! Excluded are Newfoundland, NWT, Yukon, and Nunavut. We ship from Toronto. We reserve the right to refuse free shipping to any other location if it's remote in our definition (BC islands, northern Quebec etc). In this case we will get back to you with a shipping quote. We will only ask you to pay the amount which is above the regular shipping rate.

Evaporative coolers ship on pallets by freight due to their size and weight. If you have a business location with a dock or forklift then we will try to ship directly there, if not then they will be delivered to the nearest freight depot for your pick up. The 12" models could fit into a large SUV but all other models will require a pick up truck or a freight truck. We use freight depots in all major and many minor cities in Canada, usually within 1 hour of the customer.

We reserve the right to select the carrier: Canada Post, UPS, Purolator, Loomis, or another courier.

We can ship to PO boxes with Canada Post only, please contact us first. Some Pelican coolers and many Trail Kitchen items are too big to be shipped via Canada Post.

All shipping is trackable and fully insured against loss or damage.

Most items will arrive within 6 business days but please note that shipping times are not guaranteed.